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Frequently Asked Questions

How safe are my credit card details?
How safe are my credit card details?

For secure online payment, we use Secure Socket Layers (SSL) from...

My credit card number is correct, but it was not accepted. Why?
My credit card number is correct, but it was not accepted. Why?

There are a few possibilities:  

What credit/debit cards are accepted for online payment?
What credit/debit cards are accepted for online payment?

We currently accept both Debit/Credit cards (Visa & Master) for our...

What is stamping fee and how much is it?
What is stamping fee and how much is it?

The stamping fee is the fee you are required to pay at...

How much does it cost?
How much does it cost?

It depends on the type and length of the Vietnam visa you are...

Do I need a scan of my passport?
Do I need a scan of my passport?

In most cases, a passport scan is not required for an online visa...

Do I need photo and if so, what is its size?
Do I need photo and if so, what is its size?

Yes, you do. However, photos are required upon arrival...

What if my passport has expired?
What if my passport has expired?

To apply for visa to Vietnam, your passport must have at least 6...

Should I provide you with the exact date of arrival?
Should I provide you with the exact date of arrival?

No, not necessarily. The arrival date you provide should be the...

What are the procedures at Vietnam airport?
What are the procedures at Vietnam airport?

Upon arrival at the airport, you need to fill in a simple form to fill...

How long in advance should I apply for Vietnam Visa?
How long in advance should I apply for Vietnam Visa?

A Vietnam visa application can be applied for 1 day to 3...

Can I ask for more information?
Can I ask for more information?

For questions such as: who is exempted from a visa, or...

When do I have to pay for the authorization letter?
When do I have to pay for the authorization letter?

You can pay for the Vietnam visa authorizationl letter after...

What should I do if I find out that I entered the wrong passport number?
What should I do if I find out that I entered the wrong passport number?

Shortly after you submit your application, you should receive a...

Can I change my flight and arrive at another airport in Vietnam?
Can I change my flight and arrive at another airport in Vietnam?

Vietnam Visa on arrival works if you arrive at any of the three...

What is difference between a single entry visa and a multiple entry visa?
What is difference between a single entry visa and a multiple entry visa?

There is a big difference between a single entry visa and a multiple...

What if my arrival airport changes?
What if my arrival airport changes?

Be kindly informed that there will be no problem if you change your...

Can I use Vietnam visa on arrival for my entry by land or sea?
Can I use Vietnam visa on arrival for my entry by land or sea?

No, you cannot.  

Can I exit Vietnam later than the exit date granted in my visa approval letter?
Can I exit Vietnam later than the exit date granted in my visa approval letter?

No, you cannot.  

Can I enter Vietnam earlier than my granted arrival date in the visa approval letter
Can I enter Vietnam earlier than my granted arrival date in the visa approval letter

No, you cannot. A later entry is allowed but an earlier entry is...

What information do I need to provide to apply for my Vietnam visa approval letter?
What information do I need to provide to apply for my Vietnam visa approval letter?

To complete the online application for a Vietnam visa approval...

What is Vietnam Visa Approval Letter?
What is Vietnam Visa Approval Letter?

“Vietnam Visa approval letter” is a document issued...

What is Vietnam Visa on Arrival?
What is Vietnam Visa on Arrival?

Visa on arrival is an alternative way to obtain a visa for Vietnam in...

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