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Two-month internship at HolidaytoIndochina

I worked as a trainee at Holidaytoindochina.com from July 22nd to September 22nd, 2014, 7 hours a day and 5 days a week. During the internship course, I had worked on multiple tasks and activities. My major responsibilities could be divided into daily tasks which involve office work and the on-site ones that have to be conducted at the actual events.

During and after my internship period, I have realized that HolidaytoIndochina has many great practices in their operation.

a. High quality of staffs

Most of HolidaytoIndochina staffs have finely-tuned customer service skills, a passion for the travel industry and a friendly, approachable manner. They are very active, enthusiastic and have the right personal qualities for their jobs.

Moreover, tour guides of Holidaytoindochina are filled with lots of energy and confidence. They speak English fluently and have great knowledge about each destination. The reservations staffs always manage to select best hotel and other tourism services in each location to suit customers’ various needs.

b. Effective management

The manager of HolidaytoindochinaMr. Nguyen Minh Tuan is also my supervisor and he has coordinated and overseen the work of employees very efficiently and effectively. He has constantly motivated the sales team to hit their targets and ensure company profitability. He has directly dealt with customers’ inquiries, either. In addition, the meetings were hold regularly for all the staffs and manager to take a look on sales figures, to discuss together about issues and to plan how each staff can approach their works better. The manager has also communicated with every employee and provided encouragement, help and advice.

Above all, the greatest thing about my supervisor is that he was totally open to share his experience and knowledge to a trainee like me. During my internship course, Mr.Tuan, without any hesitation, taught me everything from his 10-year working experience in tourism industry. I was provided with real, practical knowledge, and useful information in order to right after graduating from the university, I could find a job in this industry more easily. I have learnt a lot from him and I am so grateful for that.

After 2 months of internship course, I have learnt and acquired a lot of valuable knowledge as well as necessary skills to prepare for my future career. The internship period I had with Holidaytoindochina was a great chance for achieving practical experience by applying methods and theories that I have learned in the university. I have gained exposure to real-world problems and issues that perhaps are not found in textbooks. Moreover, during the time of working in Holidaytoindochina, I could see myself improve significantly in interpersonal skills such as confidence, maturity and decision making. As an intern, I was surrounded by associates and professionals in the tourism industry. It is more than just about getting a grade, earning credit, or making money. It is an opportunity to learn from everyone around me, to ask questions, to enhance my in-depth knowledge, to help me get used to the working pace and prepare myself for the work in the future.

I am so thankful for what I have learned at Holidaytoindochina. And hopefully I can work as a travel consultant at Holidaytoindochina after graduating from the university.

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