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Feedback & Complaints

We welcome your feedback whether it's a compliment, suggestion or a complaint. If you ever feel unhappy about something we have done or perhaps not done, please give us the opportunity to put things right.

HolidaytoIndochina values your opinion and want to hear what you think about the quality of our service. We will use your feedback and complaints to improve our products.

If you have a suggestion for improvement, a complaint or compliment about a specific service, don’t hesitate to contact us at: Any issues you raise will be investigated. If it's not possible to resolve the situation straight away we will aim to get back to you within 7 days.

We may not respond to messages that contain abuse, or material clearly intended to intimidate our staff.

We do accept anonymous complaints. However, providing your name and contact information will help us to consider your complaint or feedback more effectively.